FAQ

Yes. Objena offers consultations by video across Australia and by appointment in Sydney or Melbourne. We can help with scale, finish, fabric, care, access and the current supply route.

No. Houses marked “Available through Objena” have active pieces and a route to order. “Catalogue in preparation” is an editorial profile only and does not claim current stock, sale or appointment.

Objena records the maker, designer, materials, dimensions and available provenance documentation from primary sources. Current supply terms are checked before an order is accepted.

It means the Australian stock position has been checked for the listed piece. “Available to order”, overseas stock and made-to-order production are separate positions. We re-confirm the finish, dispatch point and delivery window before payment.

Confirmed in-stock pieces dispatch from Sydney or Melbourne. If Australian stock is unavailable, the piece may be supplied from the relevant overseas maker or warehouse. Your consultant confirms the route and expected timing before the order proceeds.

We can quote delivery across all Australian states and territories. The service, cost and timing depend on the piece, destination and access, and are confirmed in writing.

Keep the packaging where practical and contact hello@objena.com with the order number, photos of the piece, packaging and delivery label. Prompt reporting helps us preserve carrier evidence, but it does not limit rights under Australian Consumer Law.

Timber grain, stone veining, leather markings and patina can be normal characteristics. A product-specific care record should explain expected variation. If you are unsure, send photographs and we will assess it rather than dismissing the concern.